Return‑to‑Sender or Refused DeliveryUpdated 8 days ago

What “Return-to-Sender” Means

Carriers may label a parcel “Return to sender,” (RTS) “Undeliverable,” or “Customer refused delivery.” Tracking can also change to Delivered once the parcel reaches our warehouse.

Tracking Clues

Your tracking history usually lists a reason, such as an insufficient address, customer refusal, or carrier access issues.

Customer‑Refused Delivery

If you refuse the package at delivery, it follows the same route back to our warehouse. You do not need to create a return in the portal.

How Credit Is Issued

When the RTS or refused parcel is scanned at our warehouse, a E-Gift Card for the full order amount (minus the initial shipping fee) will be issued within 10 business days.  Sealed RTS boxes often process sooner.

Why It Happens and How to Fix It

Common causes include:

• Mismatched state and country
• Missing apartment or suite number
• Incomplete street address
• Intentional refusal

Recurring RTS or Refusals? Contact Us

If two orders in a row come back to us, please contact Customer Care through the Fashion Nova Help Center so we can help correct your address and prevent future issues.