Refunds, Credits, and ExchangesUpdated 11 days ago

Track a UPS return label

Store‑Credit

All approved returns convert to a Fashion Nova e-gift card issued in USD. Gift cards never expire. 
International shoppers see the value converted automatically at checkout.

Please check your inbox, including your junk or spam folder, for emails from [email protected] containing your e-gift card.

Processing Timelines

• UPS pre‑paid label: Credit is usually issued within 72 hours of the first UPS scan (often less than 24 hours).
• Carrier‑of‑choice and Return‑to‑Sender parcels: Credit is issued within 10 business days after the warehouse scans the parcel.

How We Calculate Your Credit

• Credit equals the amount you actually paid for each returned item after discounts and promotions.
• Items you selected in the portal are credited first.
• Items not selected or items received in questionable condition are inspected separately. Any additional or adjusted credit can take up to 10 business days after the warehouse receives the parcel.

Disputing the Credit Amount

If you believe your credit is incorrect, please review these points:

1. Selected vs. unselected items – Items you chose in the portal are credited first, often within the timelines above. Items that were not selected are processed separately after the warehouse inspection. This extra review can add up to 10 business days once the parcel is delivered and received by the warehouse.
2. Item condition – Credits may be reduced or denied if returned items show wear, damage, or are Final‑Sale. 
3. Promotions and discounts – The refunded amount reflects the price actually paid for each item after promotions.

If you still disagree with the final amount, contact Customer Care through the FashionNova Help Center with your order number, tracking information, and photos of the packing slip and items.

When We Refund to the Original Payment Method

• Fashion Nova cancels or short‑ships an item (out of stock before shipment). We refund that item to the original payment method.
• You receive a damaged, defective, incorrect, or incomplete item. Contact Customer Care via the FashionNova Help Center  Once verified, we issue a complimentary label, if needed, and refund those item(s) to your original payment method.

Buy‑Now‑Pay‑Later Orders

If you used a Buy Now, Pay Later service (such as Afterpay, Klarna, or Zip), your return will still be processed normally. Once your return is processed, you’ll receive a Fashion Nova e-gift card, just like any other return.

Please note: Your payment plan with the provider will not be paused, adjusted, or canceled. You must continue paying based on the original schedule. The gift card you receive is for use on future purchases, but it does not apply to your existing installment balance with your payment provider.

Buy One, Get One (BOGO) Promotions

When you return items purchased through a Buy One, Get One Free or Buy One, Get One X% Off promotion, your store credit will be adjusted based on the promotional pricing:

• Returning both items? You’ll receive store credit for the full amount you paid.
• Returning only one item? Your credit will be adjusted based on the value of the free item.

We automatically calculate these adjustments for you at checkout. No need to guess or calculate manually.

Exchanges

We do not reserve inventory for exchanges. Return the item, wait for your gift card, and place a new order in any size or style that is currently available.