To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO&#x2019;s, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Fashion Nova to import the goods on his behalf. Further, the consignee/buyer agrees Fashion Nova may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes &amp; duties in addition with the purchase price of the goods.<div><main tabindex="-1"><article><div data-help-center-content><details><summary>Processing time</summary>All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn&apos;t include weekends or holidays.</details><details open><summary>Shipping rates &amp; timelines</summary><a href="https://fnovadev2020.myshopify.com/pages/help-center-2?hcUrl=%2Fen-US%2Fflows%2F01HN0WCWHF05AXJ2MS27G0JN05" rel="noopener noreferrer" target="_blank">Track your order</a>Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.When your order has been shipped, you will receive an email with tracking information.Due to the ongoing Canada postal strike, orders to this region may be delayed. We have made arranges to mitigate these delays.Your final shipping cost is displayed at the point of checkout.</details><details><summary>Shipping fees</summary>Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.</details><details><summary>Delivery policy</summary>If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Fashion Nova does not guarantee responsibility for packages that have been reported as &#x201C;Delivered&#x201D; by the carrier and will review on a case by case basis.</details><details><summary>Delivery claims</summary>We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).Fashion Nova does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.</details><details><summary>Out of stock items</summary>If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.</details><details><summary>Reserved rights regarding shipping</summary>While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #NovaBabes, Fashion Nova reserves the right to require customers to use a &#x201C;common&#x201D; shipping and billing address in the event we are unable to process an order or verify a shipping address provided.Additionally, Fashion Nova reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:<ul><li>An irregular or excessive returns history indicative of &#x201C;wardrobing;&#x201D;</li><li>An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,</li><li>Potential fraudulent or criminal activity.</li></ul>Similarly, Fashion Nova reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.</details></div></article></main></div>

Our shipping policy

Due to issues with carriers, you may see some delays in tracking updates on your order. There are two common reasons why an order’s tracking says that it has not been shipped. Orders will remain in “In Transit” status until it reaches the next shippi

Due to issues with carriers, you may see some delays in tracking updates on your order.<div><main tabindex="-1"><div><article><div><div data-help-center-content><details open><summary>My order still says it is waiting to be shipped</summary>There are two common reasons why an order&#x2019;s tracking says that it has not been shipped.<ul><li>The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you&#x2019;ve been notified that the package has shipped and your initial issuance of the tracking number.</li><li>The order may have required additional processing time to complete the order, please refer to our <a href="https://www.fashionnova.com/pages/shipping-options" target="_blank">Shipping Time Frames</a> for more information on processing</li></ul></details><details><summary>My order still says it is In Transit for a number of days</summary>Orders will remain in &#x201C;In Transit&#x201D; status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained &#x201C;In Transit&#x201D; for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using our <a href="https://www.fashionnova.com/pages/track-order" target="_blank">Track Order</a> page.</details><details><summary>International order stuck, held, or verification required</summary>When making an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason that your order is not moving or held at customsThe customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The &#x201C;Fashion Nova Order Confirmation Email&#x201D;, should be able to be used as your invoice/proof of purchase.Each country&apos;s shipping policies are subject to change and Fashion Nova would not be able to provide specific information on your country&apos;s policies or processes.If Fashion Nova notices that a package is not moving, Fashion Nova may attempt to proactively resolve these issues.</details></div></div></article></div></main></div>

My order is stuck or not moving

Fashion Nova defines orders over $499.99 (before shipping and taxes, but after discount) as oversize orders. Oversize orders are excluded from any and all shipping-related promotional offers (e.g., Free 1-Day Shipping, Free Standard Shipping on order

Shipping options, prices and times

Fashion Nova defines orders over $499.99 (before shipping and taxes, but after discount) as oversize orders. Oversize orders are excluded from any and all shipping-related promotional offers (e.g., Free 1-Day Shipping, Free Standard Shipping on order

Fashion Nova defines orders over $499.99 (before shipping and taxes, but after discount) as oversize orders.&#xA0;Oversize orders are excluded from any and all shipping-related promotional offers (e.g., Free 1-Day Shipping, Free Standard Shipping on orders over $75). Please review Promo T&amp;Cs for exact terms of each promotion.&#xA0;Oversize orders are subject to the shipping rates listed below:<div align="left" dir="ltr"><table><tbody><tr><td><h2 id="region">Region</h2></td><td><h2 id="shipping-method">Shipping Method</h2></td><td><h2 id="oversize-orders">Oversize Orders</h2></td></tr><tr><td rowspan="2">US</td><td>3-7 Business Days</td><td>$14.99</td></tr><tr><td>2-day</td><td>$39.99</td></tr><tr><td rowspan="2">CANADA</td><td>Standard</td><td>CAD $21.00</td></tr><tr><td>Express</td><td>CAD $60.00</td></tr><tr><td rowspan="2">MEXICO</td><td>Standard</td><td>MXN $299.00</td></tr><tr><td>Express</td><td>MXN $799.00</td></tr><tr><td rowspan="2">EU &amp; AUS</td><td>Standard</td><td>$24.99</td></tr><tr><td>Express</td><td>$49.99</td></tr><tr><td rowspan="2">RoW</td><td>Standard</td><td>$24.99</td></tr><tr><td>Express</td><td>$49.99</td></tr></tbody></table></div>